{"id":212,"date":"2026-10-15T09:48:31","date_gmt":"2026-10-15T09:48:31","guid":{"rendered":"https:\/\/staging.skondras.com\/?page_id=212"},"modified":"2026-10-15T10:18:27","modified_gmt":"2026-10-15T10:18:27","slug":"algemene-voorwaarden","status":"publish","type":"page","link":"https:\/\/skondras.com\/en\/algemene-voorwaarden\/","title":{"rendered":"Terms and conditions"},"content":{"rendered":"
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Terms and conditions<\/h2>\n\t\t\n<\/div>\n
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Skondras is a commercial name. The legal name of the company may differ.

Article 1. Applicability of these terms and conditions:

1. These general terms and conditions (hereinafter: Terms and Conditions) apply to all offers, quotes, advice, agreements, work and generally to all relationships with clients and potential clients of Skondras.

2. (In)purchase and\/or other conditions prescribed by the client are only applicable to Skondras insofar as they do not deviate from and are not inconsistent with these Terms, unless Skondras has confirmed in writing in the Agreement that the conditions of the client prevail in whole or in part, or unless Skondras explicitly excludes or modifies specific provisions from the Terms in the agreement.

Article 2. Offer, conclusion of agreement \u2013 withdrawal:

1. All agreements are concluded by the Client\u2019s written acceptance of an offer or quotation from Skondra. Deviating and validly signed agreements (e.g. proposal, quotation, framework agreement, processing agreement, addenda) take precedence over the content of the Terms and Conditions.

2. All offers, budgets, quotations and price lists of Skondras are non-binding. The offers made by Skondras are valid for 30 days, unless otherwise stated.

3. The Client is obliged to confirm the Agreement in writing. If the Client fails to do so and Skondras confirms the Agreement without the Client objecting within eight days, the content of this confirmation shall apply. If no confirmation has taken place and Skondras has already performed the Assignment, the Agreement shall apply in accordance with the quotation.

4. The agreed Agreement is binding and may only be terminated six weeks in advance unless explicitly stated otherwise in the Agreement.

Article 3. Implementation of the Agreement:

1. Skondras will perform the Agreement to the best of its ability and in accordance with the requirements of good craftsmanship; this involves an obligation to exert effort.

2. If and insofar as the proper execution of the Agreement requires it, Skondras has the right to have certain activities performed by third parties.

3. Skondras conditions these Terms also for the benefit of all those who engage Skondras in the execution of an Agreement.

4. In the case of Telemarketing\/Telesales activities, Skondras does not provide any guarantee in advance regarding the number of appointments that will be made or the addresses that will be called\/visited, unless otherwise agreed in the Agreement. Skondras also does not guarantee that prospects will actually become customers with its partners\/clients. The targets set in the Agreement are expectations, not guarantees.

5. Skondras contacts companies and\/or individuals with the aim of making arrangements solely for the Client. The follow-up of these arrangements and the results are entirely and exclusively the responsibility of the Client.

6. The Client expressly grants Skondras permission to contact companies and\/or individuals by telephone on its behalf.

7. The parties will comply with the applicable laws and regulations when carrying out their activities, such as, among other things, the legislation regarding telecommunications and privacy legislation. The parties will comply with the laws and regulations issued by the ACM.

8. The Client shall under no circumstances recruit employees of Skondras itself or through another company with which it is in any way connected, and this until two years after the termination of the cooperation with Skondras. Any breach of this will entitle Skondras to compensation equal to the gross salary of one full year of the employee\u2019s employment with Skondras.

Article 4. Address files:

The Client explicitly confirms that the addresses provided by him were obtained legally and releases Skondras from any responsibility in this regard. Skondras will comply with the applicable privacy and data storage laws when using and storing the addresses. The Client is obliged to unblock any prospect(s) provided by the Client using their own blocking list before the file(s) are provided to Skondras, unless otherwise agreed with Skondras in the Agreement. The Client shall specify the date on which the unblocking took place. If Skondras has reasonable grounds to believe that the Client, despite a different declaration, has not unblocked the file(s), Skondras is entitled to suspend the execution of the Agreement without being liable to any form of compensation to the Client. The suspension does not relieve the Client of its obligations to fulfill its obligations. Skondras will inform the Client immediately about this and will discuss the possibility of unblocking the account with its own blocking list.

Article 5. Amendment of the Agreement:

1. If during the execution of the Agreement it becomes apparent that, for proper execution, it is necessary to modify or supplement the work to be performed, the parties will adjust the Agreement accordingly in a timely manner and in mutual consultation.

2. If the parties agree that the Agreement is to be amended or supplemented, the time of completion of the execution may be affected by this. Skondras will inform the Client as soon as possible.

3. If the modification or addition to the Agreement has financial and\/or qualitative consequences, Skondras will inform the Client in advance. If a fixed rate has been agreed, Skondras will indicate the extent to which the modification or addition to the Agreement results in an overpayment of this rate.

4. By way of derogation from paragraph 3, Skondras will not be able to charge any additional costs if the change or addition is the result of circumstances attributable to Skondras.

5. Skondras is entitled to automatically adjust the prices annually on January 1st based on the CBS Price Index: Service prices; commercial services and transport, index 2010 = 100. This increase is calculated according to the calculation method published on the CBS website. This may differ from country to country.

Article 6. Confidential information:

1. The Client explicitly confirms that the addresses provided by him have been verified by Skondras and has given its consent, relieving Skondras of any responsibility in this regard.

2. The parties will work on the basis of a Processor Agreement that forms part of each Agreement. This processor agreement will be sent separately for signature when the Agreement is concluded.

3. Each party shall take all reasonable precautions to keep the confidential information received from the other party secret. This constitutes an obligation of diligence.

Article 7. Billing and payments:

1. Billing takes place on a weekly basis or at pre-determined billing dates unless otherwise agreed. Payment is made by bank transfer of the amount due to a bank account number designated by Skondras.

2. Payments must be made within 14 calendar days after the invoice date unless otherwise agreed.

.3. If the Client fails to comply with the above, this automatically suspends Skondras\u2019s (delivery) obligation(s).

4. All prices mentioned are exclusive of VAT.

5. In the event of late payment, Skondras has the right to suspend all work and terminate the Agreement with the Client, with the Client being obliged to pay for the contracted hours and services even if they have not yet been performed.

6. During a project, Skondras may make interim declarations and the Client is obliged to pay this invoice within the period mentioned in paragraph 2 of this article.

Article 8. Opeisable claims, collection costs:

1. Skondras\u2019 claims against the Client are immediately due for payment in the following cases:
\u2022 If, after the conclusion of the Agreement, circumstances become known that give Skondras good reason to fear that the Client will not fulfill its obligations (including the financial obligations);
\u2022 If Skondras has asked the Client at the conclusion of the Agreement to provide security for the performance and this security is not provided, or is insufficient, to be determined by Skondras;
\u2022 In the event of liquidation, bankruptcy or suspension of payment by the Client.

2. A suspension of the Client\u2019s obligations under the Agreement is not possible. In the aforementioned cases, Skondras is entitled to suspend the further execution of the Agreement, or to proceed to the dissolution or termination of the Agreement, without prejudice to Skondras\u2019 right to claim damages.

3. If Skondras is unable to perform or complete the Agreement due to circumstances beyond its control, it shall be entitled to the agreed rates for the work already performed and reimbursement of any costs already incurred.

4. Non-payment on the due date of a single invoice makes the outstanding balance of all other invoices that have not yet passed the due date immediately due and payable. Furthermore, Skondras has the right, without prior notice of default, to suspend the performance of the Agreement and\/or of all other agreements with the Client and to charge the Client with all damages and costs resulting therefrom. A possible complaint will not be grounds for any payment deferral. Immediate payment may be demanded of what is due in arrears.

5. All payments by the Client shall first be deducted from the due interest and costs and then from the principal amount. The Client is not entitled to offset the invoice amount.

6. In the event of late payment, the statutory commercial interest will be charged.

7. Skondras may also cancel the agreements made with prospects for the benefit of the Client. The Client cannot claim any damages.7. In addition to the out-of-court costs, all court and enforcement costs that Skondras has to incur shall be borne by the defaulting Client. The Client must pay the actual legal and court costs incurred, including those that exceed the liquidation fee applied by the relevant court. The Client must therefore reimburse the lawyer\u2019s and bailiff\u2019s bills, as well as any other possible court costs.

Article 9: Complaint, price change:

1. All complaints regarding invoices and services must be received by Skondras within fourteen (14) calendar days after the invoice date. The protest regarding an invoice must be substantiated and specify which part is disputed. Unchallenged amounts remain due and payable.

2. Without prejudice to the provisions in these Terms and Conditions, Skondras has the right to change the prices (apart from the annual price change as shown in Article 5) provided there are valid reasons and written notice 3 months before the change takes effect. If the Client does not agree to the new prices, the Client is entitled to terminate the contract according to the agreed termination period.

Article 10. Responsibility and liability:

1. Skondras and the Client shall, during the performance of the work, adhere to the content of the Agreement and shall be always available for oral consultations that are relevant for the execution of the Agreement.

2. It is the responsibility of the Client to make Skondras aware, before the conclusion of the Agreement, that confidentiality is required.

3. The Client indemnifies Skondras for all legal and extra-legal consequences arising from the use and\/or disclosure by the Client of the work and\/or product provided by Skondras.

4. Skondras is not liable for the consequences of the inaccuracy or incompleteness of the data that the Client is obliged to provide or has provided to Skondras.

5. Skondras accepts no liability towards the Client for any damage whatsoever; Skondras\u2019s liability for any damage is therefore expressly excluded herein. This is due to the fact that the obligations of Skondras towards its clients are performance obligations. Skondras therefore does not commit itself to achieving certain results towards its client.

6. Skondras is not obliged to fulfill any obligation if this is not reasonably possible due to changes in the circumstances existing or subsequently occurring that arose outside Skondras\u2019 control (force majeure) during the conclusion of the obligations. Force majeure includes, but is not limited to, war, weather conditions, outages or disruptions in telecommunications.

7. Skondras is not liable for damage suffered by the Client that is the result of an attributable failure to comply with its obligations and\/or unlawful conduct, unless the damage is the direct result of intent or gross negligence on the part of Skondras\u2019s management or one of its executives.

8. Skondras\u2019s liability for any compensation for damages, costs and interest under the Agreement with the Client is limited to an amount that is commensurate with the agreed project amount, measured by standards of reasonableness and fairness. In any case, the amount shall not exceed the sum of invoices from the last six months of the Agreement.

9. In any case, the maximum amount for compensation shall be the rate agreed for the project in question during the last six months of the Agreement, if the insurer of Skondras does not provide coverage or the amount paid by the insurer for the damage suffered by the Client is lower than the damage actually suffered.

Article 11: Dispute, applicable law

1. Legal independence of Skondras companies

\u2022 Skondras operates in several countries through legally independent and autonomous companies. Each entity operates independently and bears its own legal responsibility.

\u2022 The offer and the agreement fall under the legislation of the country in which the relevant Skondras company is established and in which the offer was drawn up. This means that the national legislation and the competent court of that country apply.

\u2022 The various Skondras companies are not legally connected to each other and conduct their business activities independently. There is no joint liability between the companies.

\u2022 The shared marketing and branding of Skondras in different countries does not constitute any legal binding between the companies and must not be interpreted as an undertaking that they are jointly liable for any obligations or actions.

2. Applicable law and competent court (adapted per country)

\u2022 Netherlands: All legal relationships between Skondras and the client in the Netherlands are governed exclusively by Dutch law. Disputes will be submitted to the competent court in the Netherlands.

\u2022 Spain: All legal relationships between Skondras and the client in Spain are governed by Spanish law. Disputes will be submitted to the competent court in Alicante.

\u2022 Other countries: Contracts with Skondras entities in other countries are governed by the law of the respective country. In the event of a dispute, it will be submitted to the competent court of that specific country.<\/p>\n\t\t\n<\/div>\n\n<\/section>\n\n<\/div>\n\t\t<\/div>","protected":false},"excerpt":{"rendered":"

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