{"id":23,"date":"2026-09-29T12:53:20","date_gmt":"2026-09-29T12:53:20","guid":{"rendered":"https:\/\/skondras.host\/?page_id=23"},"modified":"2026-09-29T12:53:20","modified_gmt":"2026-09-29T12:53:20","slug":"klantenservice-met-ai","status":"publish","type":"page","link":"https:\/\/skondras.com\/en\/klantenservice-met-ai\/","title":{"rendered":"AI customer service"},"content":{"rendered":"
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\n \t\t\t\n\t\tHome\n\t<\/a><\/span>\n\t\t\t\t\t

\/ AI customer service<\/p>\n\t\t\n<\/div>\n\t\t\t

Your customers helped straight away: 24\/7, in 37 languages, with no robotic voice<\/h1>\n\t\t\t\t\t

An in-house team that is always available in every customer's language is expensive and hard to scale. With AI assistants and live colleagues from Skondras, your customers get answers faster, nothing is forgotten and you pay 70% less on average.<\/p>\n\t\t

\n \t\t\t\n\tBook an introductory meeting\n<\/a>\n\t\t\t\t\t\n\tHow we work\n<\/a>\n\t\t\n<\/div>\n\n<\/div>\n
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\n \t\t\tEmma<\/span>\n\t\t\t\t\tDigital AI assistant, always introduces itself as AI<\/span>\n\t\t\n<\/div>\n\n<\/div>\n\t\t\t

Sample conversation<\/p>\n\t\t

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Good morning, you're speaking to Emma, the digital AI assistant. How can I help you?<\/p>\n\t\t\t\t\t

I'd like to change the delivery date of my order.<\/p>\n\t\t\t\t\t

I'll sort that out for you right away. Could I have your order number?<\/p>\n\t\t\t\t\t

I also have a question about my contract.<\/p>\n\t\t\t\t\t

I'll put you through to a colleague for that straight away. I've already passed your question on.<\/p>\n\t\t\n<\/div>\n\t\t\t

Emma always introduces herself as AI, as the EU AI Act requires.<\/p>\n\t\t\n<\/div>\n\n<\/section>\n

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What AI gives you<\/h2>\n\t\t
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24\/7, at no extra cost<\/h3>\n\t\t\t\t\t

Including nights, weekends and public holidays.<\/p>\n\t\t\n<\/div>\n

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37 languages, at any time<\/h3>\n\t\t\t\t\t

The AI automatically adapts to your customer's language, spoken or written.<\/p>\n\t\t\n<\/div>\n

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No phone menu<\/h3>\n\t\t\t\t\t

No \"press 1 for accounts\". Your customers say what they need and get help straight away.<\/p>\n\t\t\n<\/div>\n

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Changes take effect immediately<\/h3>\n\t\t\t\t\t

New prices, procedures or products are known straight away, without retraining.<\/p>\n\t\t\n<\/div>\n

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Nothing forgotten<\/h3>\n\t\t\t\t\t

Every call, email and chat message is logged immediately.<\/p>\n\t\t\n<\/div>\n

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Instant insight<\/h3>\n\t\t\t\t\t

You can review every contact, in detail and in summary, with trends and suggestions for improvement.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/section>\n

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People and AI working together<\/h2>\n\t\t\t\t\t

This is how a conversation with your customer service works.<\/p>\n\t\t\n<\/div>\n

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\n \t\t\tSTEP 1<\/span>\n\t\t\t\t\tYour customer calls, emails or chats<\/span>\n\t\t\t\t\tIn their own language, at any time.<\/span>\n\t\t\n<\/div>\n\t\t\t

\u2192<\/p>\n\t\t

\n \t\t\tSTEP 2<\/span>\n\t\t\t\t\tEmma helps straight away<\/span>\n\t\t\t\t\tBased on information you have approved.<\/span>\n\t\t\n<\/div>\n\t\t\t

\u2192<\/p>\n\t\t

\n \t\t\tSTEP 3<\/span>\n\t\t\t\t\tToo complex or sensitive?<\/span>\n\t\t\t\t\tEmma puts the call straight through rather than guessing.<\/span>\n\t\t\n<\/div>\n\t\t\t

\u2192<\/p>\n\t\t

\n \t\t\tSTEP 4<\/span>\n\t\t\t\t\tA live colleague takes over<\/span>\n\t\t\t\t\tA native speaker, supported by an AI assistant that listens in and looks up the right information.<\/span>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/section>\n
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Het verschil met een gewoon contactcenter<\/h2>\n\t\t
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STANDARD CONTACT CENTRE<\/p>\n\t\t\t\t\t

SKONDRAS<\/p>\n\t\t\n<\/div>\n

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Phone menu and queue<\/p>\n\t\t\t\t\t

Your customer gets help straight away, with no \"press 1\"<\/p>\n\t\t\n<\/div>\n

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Available during office hours<\/p>\n\t\t\t\t\t

24\/7, at no extra cost<\/p>\n\t\t\n<\/div>\n

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A limited number of languages<\/p>\n\t\t\t\t\t

37 languages, automatically in your customer's language<\/p>\n\t\t\n<\/div>\n

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New information requires training<\/p>\n\t\t\t\t\t

Changes take effect immediately<\/p>\n\t\t\n<\/div>\n

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Reporting on volumes<\/p>\n\t\t\t\t\t

Every contact reported, with trends and suggestions for improvement<\/p>\n\t\t\n<\/div>\n

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You sign up without knowing what it will deliver<\/p>\n\t\t\t\t\t

A 3-month pilot alongside your current partner, so you can compare<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/section>\n

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Test first, then roll out<\/h3>\n\t\t\t\t\t

You only go fully live once you are satisfied. The AI is first tested on your questions, your information and your tone of voice. The pilot runs for 3 months alongside your current partner or in-house team. You then choose: carry on as you are, a full handover to Skondras, or stop.<\/p>\n\t\t\n<\/div>\n

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Uw gegevens<\/h3>\n\t\t
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Your dataDeleted 3 months after each conversation<\/p>\n\t\t\n<\/div>\n

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Shared with you and owned by you<\/p>\n\t\t\n<\/div>\n

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Verwijderd 3 maanden na elk gesprek<\/p>\n\t\t\n<\/div>\n

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Not used to train AI<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n

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Your live colleagues<\/h2>\n\t\t\t\t\t

Native speakers from the markets you serve, employed by Skondras and thoroughly trained on your products and procedures. They work from our hubs in the Netherlands, Germany and Spain.<\/p>\n\t\t

\n \t\t\tDutch<\/span>\n\t\t\t\t\tFrench<\/span>\n\t\t\t\t\tGerman<\/span>\n\t\t\t\t\tEnglish<\/span>\n\t\t\t\t\tItalian<\/span>\n\t\t\t\t\tSpanish<\/span>\n\t\t\t\t\tPortuguese<\/span>\n\t\t\n<\/div>\n\t\t\t

BP, TotalEnergies and Arval, among others, entrust their customer service to Skondras.<\/strong> vertrouwen hun klantenservice toe aan Skondras.<\/p>\n\t\t\n<\/div>\n

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\n \t\t\tA good fit if you<\/span>\n\t\t\t\t\treceive many recurring questions by phone, email or chat<\/span>\n\t\t\t\t\tserve customers in several countries or languages<\/span>\n\t\t\t\t\twant to be available 24\/7 without a night shift<\/span>\n\t\t\n<\/div>\n
\n \t\t\tLess suitable if<\/span>\n\t\t\t\t\talmost every contact needs a specialist's bespoke input<\/span>\n\t\t\t\t\tyou only handle a few contacts a week<\/span>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/section>\n
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Which tasks<\/h2>\n\t\t
\n \t\t\tTaking and following up orders<\/span>\n\t\t\t\t\tFirst-line helpdesk<\/span>\n\t\t\t\t\tComplaint handling<\/span>\n\t\t\t\t\tMaintenance and service appointments<\/span>\n\t\t\t\t\tRetention and satisfaction surveys<\/span>\n\t\t\t\t\tCover during peaks and crises<\/span>\n\t\t\n<\/div>\n\t\t\t

Works in your own systems: CRM, ERP, ticketing systems and ordering platforms such as Salesforce, HubSpot, Zendesk or your online shop.<\/p>\n\t\t\n<\/section>\n

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What can AI do for your customer service?<\/h2>\n\t\t\t\t\t

In a one-hour introductory meeting with Stijn or Lina, you look at which questions the AI can handle and what a 3-month pilot looks like.<\/p>\n\t\t\n<\/div>\n\t\t\t\n\tBook an introductory meeting\n<\/a>\n\t\t\n<\/section>\n\n<\/div>\n\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Home \/ Klantenservice met AI Uw klanten direct geholpen: 24\/7, in 37 talen, zonder robotstem Een eigen team dat altijd bereikbaar is in de taal van elke klant, is duur en moeilijk op te schalen. Met AI-medewerkers en live collega’s van Skondras krijgen uw klanten sneller antwoord, wordt niets vergeten en betaalt u gemiddeld 70% […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-23","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/skondras.com\/en\/wp-json\/wp\/v2\/pages\/23","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/skondras.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/skondras.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/skondras.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/skondras.com\/en\/wp-json\/wp\/v2\/comments?post=23"}],"version-history":[{"count":0,"href":"https:\/\/skondras.com\/en\/wp-json\/wp\/v2\/pages\/23\/revisions"}],"wp:attachment":[{"href":"https:\/\/skondras.com\/en\/wp-json\/wp\/v2\/media?parent=23"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}