{"id":25,"date":"2026-09-29T12:53:33","date_gmt":"2026-09-29T12:53:33","guid":{"rendered":"https:\/\/skondras.host\/?page_id=25"},"modified":"2026-09-29T12:53:33","modified_gmt":"2026-09-29T12:53:33","slug":"hoe-we-werken","status":"publish","type":"page","link":"https:\/\/skondras.com\/en\/hoe-we-werken\/","title":{"rendered":"How we work"},"content":{"rendered":"
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\n \t\t\t\n\t\tHome\n\t<\/a><\/span>\n\t\t\t\t\t

\/ How we work<\/p>\n\t\t\n<\/div>\n\t\t\t

See results first, then decide<\/h1>\n\t\t\t\t\t

You don't commit before you see results. Every partnership starts with a pilot, for both B2B appointment setting and customer service. After that, you decide whether and how to continue.<\/p>\n\t\t

\n \t\t\tNo minimum term<\/span>\n\t\t\t\t\t6 weeks' notice after the pilot<\/span>\n\t\t\t\t\tThorough preparation and testing<\/span>\n\t\t\n<\/div>\n\n<\/section>\n
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Your pilot<\/h2>\n\t\t
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B2B APPOINTMENT SETTING<\/p>\n\t\t\t\t\t

CUSTOMER SERVICE<\/p>\n\t\t\n<\/div>\n

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Duration<\/p>\n\t\t\t\t\t

From 10 calling days<\/p>\n\t\t\t\t\t

3 months<\/p>\n\t\t\n<\/div>\n

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Set-up<\/p>\n\t\t\t\t\t

A defined part of your target market is called<\/p>\n\t\t\t\t\t

Runs alongside your current partner or in-house team<\/p>\n\t\t\n<\/div>\n

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You compare<\/p>\n\t\t\t\t\t

The results against the agreed KPIs<\/p>\n\t\t\t\t\t

Performance against that of your current partner or team<\/p>\n\t\t\n<\/div>\n

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Then you choose<\/p>\n\t\t\t\t\t

Scale up, adjust or stop<\/p>\n\t\t\t\t\t

Continue side by side, a full handover to Skondras, or stop<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/section>\n

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In five steps<\/h2>\n\t\t\t\t\t

A good campaign or customer service operation starts with thorough preparation. That is why we take our time and keep you informed at every step.<\/p>\n\t\t\n<\/div>\n

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1<\/p>\n\t\t

\n \t\t\t1 HOUR, WITH STIJN OR LINA<\/span>\n\t\t\t\t\t

Introductory meeting<\/h3>\n\t\t\n<\/div>\n
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A thorough conversation, not a quick intake. We take the time to get to know you and your market.<\/p>\n\t\t

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\u2713<\/p>\n\t\t\t\t\t

Who are you, and who are your customers?<\/p>\n\t\t\n<\/div>\n

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\u2713<\/p>\n\t\t\t\t\t

What do you want to achieve, and what have you already tried?<\/p>\n\t\t\n<\/div>\n

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\u2713<\/p>\n\t\t\t\t\t

Can we offer the right solution? If not, we will tell you honestly.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n

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2<\/p>\n\t\t

\n \t\t\tAFTER THE INTRODUCTORY MEETING<\/span>\n\t\t\t\t\t

Proposal<\/h3>\n\t\t\n<\/div>\n
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You receive a tailored proposal: target market, approach, KPIs, planning and price. We only start once you have approved it.<\/p>\n\t\t

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\u2713<\/p>\n\t\t\t\t\t

Clear agreements on what you can expect<\/p>\n\t\t\n<\/div>\n

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\u2713<\/p>\n\t\t\t\t\t

No minimum term<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n

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3<\/p>\n\t\t

\n \t\t\tTOGETHER WITH YOU<\/span>\n\t\t\t\t\t

Preparation and testing<\/h3>\n\t\t\n<\/div>\n
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We prepare everything thoroughly and guide you with the right questions. We keep you informed at every step.<\/p>\n\t\t

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\u2713<\/p>\n\t\t\t\t\t

B2B appointments: defining the target market, decision-makers and qualification criteria; rehearsing calls and objections<\/p>\n\t\t\n<\/div>\n

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\u2713<\/p>\n\t\t\t\t\t

Customer service: training the AI and live colleagues on your questions, information and tone of voice<\/p>\n\t\t\n<\/div>\n

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\u2713<\/p>\n\t\t\t\t\t

A test confirms that both the content and the technical side are right before we go live<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n

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4<\/p>\n\t\t

\n \t\t\tLIVE<\/span>\n\t\t\t\t\t

Pilot<\/h3>\n\t\t\n<\/div>\n
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From 10 calling days for B2B appointments, 3 months for customer service. You receive a report every week.<\/p>\n\t\t

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\u2713<\/p>\n\t\t\t\t\t

The agreed KPIs set against actual performance<\/p>\n\t\t\n<\/div>\n

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\u2713<\/p>\n\t\t\t\t\t

Conversation content, trends and suggestions for improvement<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n

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5<\/p>\n\t\t

\n \t\t\tAFTER THE PILOT<\/span>\n\t\t\t\t\t

Your decision<\/h3>\n\t\t\n<\/div>\n
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You review the results with us and decide how to proceed: scale up, adjust or stop.<\/p>\n\t\t

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\u2713<\/p>\n\t\t\t\t\t

After the pilot, a notice period of 6 weeks applies<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n

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Pricing<\/h2>\n\t\t
\n \t\t\tHourly<\/span>\n\t\t\t\t\tYou pay for the calling time used. Suited to a new market or proposition where the outcome is still uncertain.<\/span>\n\t\t\n<\/div>\n
\n \t\t\tHybrid<\/span>\n\t\t\t\t\tA lower hourly rate combined with a fee per qualified appointment. Suited to a market whose conversion rate you already know.<\/span>\n\t\t\n<\/div>\n\t\t\t

After the introductory meeting, you receive a tailored proposal.<\/p>\n\t\t\n<\/div>\n

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What you receive every week<\/h2>\n\t\t
\n \t\t\tALWAYS<\/span>\n\t\t\t\t\tThe agreed KPIs set against actual performance<\/span>\n\t\t\t\t\tConversation content: what prospects or customers say and ask<\/span>\n\t\t\t\t\tTrends: recurring questions, objections and market signals<\/span>\n\t\t\t\t\tConcrete suggestions for improvement<\/span>\n\t\t\n<\/div>\n
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\n \t\t\tAppointment setting<\/span>\n\t\t\t\t\tDecision-makers reached, appointments, call-backs and reasons for no interest<\/span>\n\t\t\n<\/div>\n
\n \t\t\tCustomer service<\/span>\n\t\t\t\t\tContacts by channel and language, share resolved by AI, transfers and satisfaction<\/span>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n
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Quality and privacy<\/h3>\n\t\t\t\t\t

Every conversation is analysed for content and sentiment. Skondras is fully GDPR-compliant and observes the national rules for B2B telephone prospecting in every country. You sign a data processing agreement at the start.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/section>\n

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Ready for step 1?<\/h2>\n\t\t\t\t\t

Book a one-hour introductory meeting with Stijn or Lina.<\/p>\n\t\t\n<\/div>\n\t\t\t\n\tBook an introductory meeting\n<\/a>\n\t\t\n<\/section>\n\n<\/div>\n\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Home \/ Hoe we werken Eerst resultaten zien, dan beslissen U legt zich niet vast voordat u resultaten ziet. Elke samenwerking start met een pilot, voor B2B appointment setting en voor klantenservice. Daarna beslist u zelf of en hoe het verder gaat. Geen minimale looptijd 6 weken opzegtermijn na de pilot Grondige voorbereiding en test […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-25","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/skondras.com\/en\/wp-json\/wp\/v2\/pages\/25","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/skondras.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/skondras.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/skondras.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/skondras.com\/en\/wp-json\/wp\/v2\/comments?post=25"}],"version-history":[{"count":0,"href":"https:\/\/skondras.com\/en\/wp-json\/wp\/v2\/pages\/25\/revisions"}],"wp:attachment":[{"href":"https:\/\/skondras.com\/en\/wp-json\/wp\/v2\/media?parent=25"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}