Dell Security engaged several telemarketing companies, including Skondras. Skondras distinguished itself from the competition by not immediately starting with traditional lead generation based on a script. Skondras first took the time to listen to the needs of the network security provider. Moreover, the script played a subordinate role in the campaign: Skondras agents engaged in real conversations with customers and prospects.
“Skondras is flexible, ensures continuity and quality.”
Reliable Agreements
Security appreciated this interaction, especially because it led to reliable agreements; after all, that was the goal. In the years that followed, Skondras carried out various campaigns for its client. However, about two years ago, the company decided to take a different direction in terms of telemarketing and teamed up with Skondras’ competitors. However, Security came back from that decision. Although the competitors achieved better results than Skondras in some cases in the short term, their performance declined over time. Moreover, Dell missed a certain continuity: individual call agents came and went, while the transfer of knowledge lagged behind.