Close Collaboration
The collaboration between Skondras and QWIC goes much deeper than just providing sales capacity. The employees who call on behalf of QWIC not only need to speak the same language literally but also figuratively. “They need to be able to discuss various technical aspects of the product with bicycle dealers. To ensure this, all Skondras employees are carefully trained. You need to have basic knowledge of bicycles because you always get detailed questions. You need to answer them enthusiastically and credibly.”
“What I really appreciate in the collaboration are the monthly reports and the contact about them with the team lead.”
Professionalization
Due to the enormous growth of QWIC, it was necessary to elevate acquisition to a higher level. With Skondras, QWIC made a professionalization leap. This close collaboration was also evident here: using QWIC’s experience in the Dutch market, they came up with the perfect call script. Add to that the software and trained personnel from Skondras, and you have a convincing call campaign. “To log everything properly, we turned to Skondras. What I really appreciate in the collaboration are the monthly reports and the contact about them with the team lead.”
Enthusiasm Sells
To make the line between Skondras and QWIC as thin as possible, there is a real QWIC bike in the Skondras office. This way, the employees know which product they are trying to sell and it helps them convey the message better.
“If you are enthusiastic, you are more successful, and the more you score, the more eager you are for the next conversation. We try to help that along.” Additionally, there are information booklets ready, and new employees receive training. “We also ask Skondras to keep the sales agents as consistent as possible, even if someone is on vacation.”
