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See results first, then decide

You don't commit before you see results. Every partnership starts with a pilot, for both B2B appointment setting and customer service. After that, you decide whether and how to continue.

No minimum term 6 weeks' notice after the pilot Thorough preparation and testing

Your pilot

B2B APPOINTMENT SETTING

CUSTOMER SERVICE

Duration

From 10 calling days

3 months

Set-up

A defined part of your target market is called

Runs alongside your current partner or in-house team

You compare

The results against the agreed KPIs

Performance against that of your current partner or team

Then you choose

Scale up, adjust or stop

Continue side by side, a full handover to Skondras, or stop

In five steps

A good campaign or customer service operation starts with thorough preparation. That is why we take our time and keep you informed at every step.

1

1 HOUR, WITH STIJN OR LINA

Introductory meeting

A thorough conversation, not a quick intake. We take the time to get to know you and your market.

✓

Who are you, and who are your customers?

✓

What do you want to achieve, and what have you already tried?

✓

Can we offer the right solution? If not, we will tell you honestly.

2

AFTER THE INTRODUCTORY MEETING

Proposal

You receive a tailored proposal: target market, approach, KPIs, planning and price. We only start once you have approved it.

✓

Clear agreements on what you can expect

✓

No minimum term

3

TOGETHER WITH YOU

Preparation and testing

We prepare everything thoroughly and guide you with the right questions. We keep you informed at every step.

✓

B2B appointments: defining the target market, decision-makers and qualification criteria; rehearsing calls and objections

✓

Customer service: training the AI and live colleagues on your questions, information and tone of voice

✓

A test confirms that both the content and the technical side are right before we go live

4

LIVE

Pilot

From 10 calling days for B2B appointments, 3 months for customer service. You receive a report every week.

✓

The agreed KPIs set against actual performance

✓

Conversation content, trends and suggestions for improvement

5

AFTER THE PILOT

Your decision

You review the results with us and decide how to proceed: scale up, adjust or stop.

✓

After the pilot, a notice period of 6 weeks applies

Pricing

Hourly You pay for the calling time used. Suited to a new market or proposition where the outcome is still uncertain.
Hybrid A lower hourly rate combined with a fee per qualified appointment. Suited to a market whose conversion rate you already know.

After the introductory meeting, you receive a tailored proposal.

What you receive every week

ALWAYS The agreed KPIs set against actual performance Conversation content: what prospects or customers say and ask Trends: recurring questions, objections and market signals Concrete suggestions for improvement
Appointment setting Decision-makers reached, appointments, call-backs and reasons for no interest
Customer service Contacts by channel and language, share resolved by AI, transfers and satisfaction

Quality and privacy

Every conversation is analysed for content and sentiment. Skondras is fully GDPR-compliant and observes the national rules for B2B telephone prospecting in every country. You sign a data processing agreement at the start.

Ready for step 1?

Book a one-hour introductory meeting with Stijn or Lina.

Book an introductory meeting