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Your customers helped straight away: 24/7, in 37 languages, with no robotic voice

An in-house team that is always available in every customer's language is expensive and hard to scale. With AI assistants and live colleagues from Skondras, your customers get answers faster, nothing is forgotten and you pay 70% less on average.

Book an introductory meeting How we work

Emma Digital AI assistant, always introduces itself as AI

Sample conversation

Good morning, you're speaking to Emma, the digital AI assistant. How can I help you?

I'd like to change the delivery date of my order.

I'll sort that out for you right away. Could I have your order number?

I also have a question about my contract.

I'll put you through to a colleague for that straight away. I've already passed your question on.

Emma always introduces herself as AI, as the EU AI Act requires.

What AI gives you

24/7, at no extra cost

Including nights, weekends and public holidays.

37 languages, at any time

The AI automatically adapts to your customer's language, spoken or written.

No phone menu

No "press 1 for accounts". Your customers say what they need and get help straight away.

Changes take effect immediately

New prices, procedures or products are known straight away, without retraining.

Nothing forgotten

Every call, email and chat message is logged immediately.

Instant insight

You can review every contact, in detail and in summary, with trends and suggestions for improvement.

People and AI working together

This is how a conversation with your customer service works.

STEP 1 Your customer calls, emails or chats In their own language, at any time.

→

STEP 2 Emma helps straight away Based on information you have approved.

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STEP 3 Too complex or sensitive? Emma puts the call straight through rather than guessing.

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STEP 4 A live colleague takes over A native speaker, supported by an AI assistant that listens in and looks up the right information.

Het verschil met een gewoon contactcenter

STANDARD CONTACT CENTRE

SKONDRAS

Phone menu and queue

Your customer gets help straight away, with no "press 1"

Available during office hours

24/7, at no extra cost

A limited number of languages

37 languages, automatically in your customer's language

New information requires training

Changes take effect immediately

Reporting on volumes

Every contact reported, with trends and suggestions for improvement

You sign up without knowing what it will deliver

A 3-month pilot alongside your current partner, so you can compare

Test first, then roll out

You only go fully live once you are satisfied. The AI is first tested on your questions, your information and your tone of voice. The pilot runs for 3 months alongside your current partner or in-house team. You then choose: carry on as you are, a full handover to Skondras, or stop.

Uw gegevens

Your dataDeleted 3 months after each conversation

Shared with you and owned by you

Verwijderd 3 maanden na elk gesprek

Not used to train AI

Your live colleagues

Native speakers from the markets you serve, employed by Skondras and thoroughly trained on your products and procedures. They work from our hubs in the Netherlands, Germany and Spain.

Dutch French German English Italian Spanish Portuguese

BP, TotalEnergies and Arval, among others, entrust their customer service to Skondras. vertrouwen hun klantenservice toe aan Skondras.

A good fit if you receive many recurring questions by phone, email or chat serve customers in several countries or languages want to be available 24/7 without a night shift

Less suitable if almost every contact needs a specialist's bespoke input you only handle a few contacts a week

Which tasks

Taking and following up orders First-line helpdesk Complaint handling Maintenance and service appointments Retention and satisfaction surveys Cover during peaks and crises

Works in your own systems: CRM, ERP, ticketing systems and ordering platforms such as Salesforce, HubSpot, Zendesk or your online shop.

What can AI do for your customer service?

In a one-hour introductory meeting with Stijn or Lina, you look at which questions the AI can handle and what a 3-month pilot looks like.

Book an introductory meeting